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Certification Program in Retail

 
Soft Skilling Programs

 

 
 

Certification Program in Retail

 
Introduction
 
Objectives
 
Course Highlights
 
Pre –requisite
     
Introduction
Prominent retail firms are scouring the job market for people to man front-end staff positions. As per industry estimates the retailers are trying to fill up their requirements of an estimated 2-3 lakh skilled workforce at the entry level. This shortage arose because the supply-side response was inadequate to match the 30-40% growth rate in $25-billion organised Indian retail market over the past few years. The shortage can be filled by the skill-enhancement programs delivered through mass-media channels.

Objectives

This course has been designed to make you job-ready for the role of a Customer Service Associate in a Retail Store. It takes you through “A Day in the Life of a Customer Service Associate”.

Why are products arranged in a particular way? How does a store attract customers’ attention to a new product? How do you handle an annoyed customer? How do you make customers feel comfortable with their shopping experience? You will learn all this and more.

Course Highlights

The course addresses the following:
  Store opening and closing processes
Store operations
Customer service
Sales
Merchandising
  Communications
  Working in a team
  Complaint handling
  English in retail context
Pre –requisite

Pre-University Certification or higher with good grasp over English language.

 
For enquiries contact customer support  
 
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