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 Program Details
 
Program Overview

 
Reskilling Programs
 
IT Skills
Computer Awareness and MS Office
Programming Languages
Mathematical Ability
Analytical Ability
Training for BPO Jobs
Project Management
Special Aptitude Test
System Engineering
Network Administration

 
Upskilling Programs

 
Soft Skilling Programs

 

 
 
Training for BPO Jobs
 
Introduction
 
Objectives
Course Content
Eligibility
 
Benefits
     
Introduction

In BPO organization, like any other organization, career opportunities exist across various facets of the business - extending from the core contact center to support functions like HR, legal, marketing, quality, administration etc. Opportunities specific to the contact center industry include customer support, telemarketing, technical support and multilingual support.

The Reskilling program on Training for BPO Jobs provides the necessary skill-enhancement to the users in order to take on the responsibilities for various job positions within the BPO industry.

Objectives

The main objective is to help in the following ways
Improve spoken English and interactive skills
Bringing the person's skill competency to levels required by the domestic or international voice-based contact centre industry
Provide training on basic IT Skills

Course Content

The program covers the following topics
Grammar
Language Fluency
Comprehension
Vocabulary Building
Basic IT Skills

Eligibility

Graduation in any stream

Benefits

  The user achieves self-confidence in voice and text based communication.
 
The users get a chance to improve their accent and grasp English Language as per the international standards.
 
The user becomes eligible to get placed in any customer support or technical support related job position in the industry.
 
For enquiries contact customer support  
 
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